At VOLA A/S ("VOLA”) we give high priority to confidentiality and data security. This privacy policy applies to our processing of personal data and establishes guidelines for the way VOLA processes your personal data and provides you with the information that you are entitled to receive under applicable data protection laws. You should read the privacy policy before you hand over your personal data to VOLA.
The data controller of your personal data is:
VOLA A/S
Address: Lunavej 2, 8700 Horsens
CVR-no.: 17531328
E-mail: GDPR@VOLA.com
Phone number: +45 70 23 55 00
Types of personal data
VOLA uses cookies on the website and in this connection processes your personal data. Cookies are small text files sent to your browser from a web server and stored on your computer hard disk. We use cookies in order to be able to optimise the websites and the services available. VOLA may collect the following personal data about you, when you visit our website:
The purposes of the process
Your personal data may be processed for the following purposes:
Legal basis for processing
VOLA processes your personal data on the following basis:
Retention period
Cookies are deleted in accordance with our cookie banner. However, the information may be stored for a longer period in anonymised form.
Categories of recipients
When you use and receive VOLA’s services, we may share your information with the following categories of data processors in connection with the delivery of these services:
VOLA's data processors process your personal data on behalf of VOLA and solely in accordance with documented instructions issued by VOLA. Our data processors only have access to the information necessary to perform their specific tasks.
Types of personal data
When using our contact forms on the website, contacting customer service, or otherwise communicating with us, VOLA collects, processes, and stores the following types of personal data:
We encourage you not to provide sensitive personal data to us unless it is strictly necessary for the processing of your enquiry. In this context, the information should only be sent in a highly encrypted form if you send the information by e-mail.
The objectives of the process
Your personal data will be processed for the following purposes:
Legal basis for processing
VOLA processes your personal data on one or more of the following bases. The basis depends on the nature of your enquiry:
Retention period
Your personal data will be deleted when we no longer need to process the data to fulfil one or more of the purposes mentioned above. General enquiries will be stored as long as such data is relevant for the handling and monitoring of the issue in question. The retention period depends on the content of the enquiry. The retention period will typically be commensurate with the period laid down in the rules on limitation of legal claims.
Categories of recipients
When you use and receive VOLA’s services, we may share your information with the following categories of data processors in connection with the delivery of these services:
VOLA's data processors process your personal data on behalf of VOLA and solely in accordance with documented instructions issued by VOLA. Our data processors only have access to the information necessary to perform their specific tasks.
Types of personal data
VOLA collects, processes, and stores your personal data for marketing purposes when you sign up for our newsletter. VOLA may collect, process, and store the following types of personal data:
The purposes of the processing
Your personal data may be processed for the following purposes:
Legal basis for processing
VOLA processes your personal data on one or more of the following bases:
Retention period
Your personal data will be stored as long as your consent to receive newsletters is active. You can always withdraw your consent by clicking the unsubscribe link at the bottom of each e-mail or by contacting us.
Types of personal data
When you use the app (VOLA KV5), VOLA collects, processes, and stores the following types of your personal data:
The purposes of the processing
Your personal data will be processed for the following purposes:
Legal basis for processing
VOLA processes your personal data on the following basis:
Retention period
Your personal data will not be stored but will be made temporarily available in the app when connected to the faucet. When disconnected, all personal data will be deleted from both faucet and app.
Categories of recipients
When you use and receive VOLA’s services, we may share your information with the following categories of data processors in connection with the delivery of these services:
VOLA's data processors process your personal data on behalf of VOLA and solely in accordance with documented instructions issued by VOLA. Our data processors only have access to the information necessary to perform their specific tasks.
Types of personal data
VOLA may collect, process, and store the following personal data:
Purposes of the processing
Your personal data will be processed to assess whether we can offer you a position at VOLA.
Legal basis
VOLA processes your personal data on the following bases:
Retention period
If you are offered a position, your application and related data will be stored in your employee file. If not, your data will be stored for six months unless you consent to longer storage.
Categories of recipients
VOLA may share your information with:
VOLA's data processors process your personal data solely in accordance with documented instructions issued by VOLA.
Collection of personal data
VOLA may collect, process, and store your personal data in the following cases:
Types of personal data
VOLA may collect, process, and store the following types of personal data about you:
The purposes of the processing
Your personal data may be processed for the following purposes:
Legal basis for processing
VOLA processes your personal data on one or more of the following bases:
Retention period
Your personal data will be deleted when no longer needed for the purposes mentioned above. General enquiries will be stored as long as relevant, typically in line with the rules on limitation of legal claims or the duration of our business relationship.
Categories of recipients
When you use and receive VOLA’s services, we may share your information with the following categories of data processors:
VOLA's data processors process your personal data solely in accordance with documented instructions issued by VOLA.
Types of personal data
When you make a purchase in one of our stores, VOLA may collect, process, and store the following types of personal data about you:
The purposes of the processing
Your personal data may be processed for the following purposes:
Legal basis for processing
VOLA processes your personal data on one or more of the following bases:
Retention period
Information relating to accounting documents shall be kept for five years from the end of the financial year to which the information relates. Recordings from video surveillance will be deleted or anonymised no later than 30 days after recording, unless necessary for dealing with a specific incident.
Categories of recipients
When you use and receive VOLA’s services, we may share your information with the following categories of data processors:
VOLA's data processors process your personal data solely in accordance with documented instructions issued by VOLA.
Types of personal data
When you visit our physical premises, for example, our factory or our showrooms, or if you participate in functions and events organised by VOLA or in which VOLA participates, VOLA processes your personal data. In several of our physical premises, we have installed video surveillance for crime prevention purposes. Signs will always be displayed in the event of such surveillance. VOLA may collect, process, and store the following types of personal data about you:
The purposes of the processing
Your personal data will be processed for the following purposes:
Legal basis for processing
VOLA processes your personal data on the following basis:
Retention period
Recordings from video surveillance conducted for the purposes of preventing and resolving crime will be deleted or anonymised no later than 30 days after the recording took place, unless it is necessary for VOLA to keep the recordings for the purpose of dealing with a specific incident. However, the information can be stored for a longer period in anonymised form.
Categories of recipients
When you use and receive VOLA’s services, we may share your information with the following categories of data processors in connection with the delivery of these services:
In the event of criminal acts or suspicion thereof, recordings from our video surveillance may be disclosed to the police. VOLA's surveillance cameras are registered in the police's camera register. Disclosure may also occur if required by law.
This section contains the policy for VOLA’s processing of personal data collected through VOLA’s profiles or social media pages. VOLA has profiles or pages on the following social media platforms:
For LinkedIn, Facebook, Instagram, and Pinterest, VOLA together with the social media providers are joint data controllers for the processing of personal data collected in connection with your interactions with the profiles, including the profiles' postings.
Collection of personal data
When you visit or interact with our social media profiles, VOLA and the social media provider may collect, process, and store the following types of personal data about you:
The purposes of the processing
VOLA processes your personal data for the following purposes:
Legal basis for processing
The processing of your personal data is based on the following basis:
Retention period
We keep your enquiries, which are not publicly posted, as long as such data is relevant for the handling and monitoring of the issue in question. However, the information can be stored for a longer period in anonymised form.
Categories of recipients
When you use and receive VOLA's services, including visiting our social media, we may share your information with the following categories of data processors in connection with the delivery of these services:
Social media providers may share your personal data with other entities in their group, external partners providing analysis and survey services, advertisers, and other individuals visiting our social media profiles.
For further details, refer to the privacy policies of the respective social media platforms.
Entrustments
Under each section above, you can read about the categories of recipients with whom we may share your personal data. The following applies in addition to the recipients specified for each section above.
Changes in the Corporate Structure
In the context of VOLA's development, the corporate structure may change, e.g., by the total or partial sale of the company. In the case of a partial transfer of assets containing personal data, the processing basis for the related transfer of personal data is, as a rule, Article 6(1)(f) of the General Data Protection Regulation, since VOLA has an interest in transferring parts of its assets and making commercial/structural changes.
Transmissions
In addition to what is described above, your personal data is generally not disclosed to a third party without your consent. However, in certain circumstances, such as a commercial need for handling an order or enquiry, or as required by law, it may be necessary to disclose your personal data to entities like:
Transfers Outside the EU/EEA
If your personal data is transferred to data processors or data controllers established in countries outside the EU/EEA that do not have an adequate level of protection, such a transfer will only take place once a transfer basis is secured. In addition, the transfer will be based on the EU Commission's standard contracts and/or the EU-U.S. Data Privacy Framework.
If you have any questions about the basis for transfers to countries outside the EU/EEA or want to request a copy of our transfer basis, please contact us at GDPR@VOLA.com.
If you wish to exercise your rights, please contact us at GDPR@VOLA.com.
If you have any questions about this privacy policy or if you wish to complain about the way we process your personal data, please feel free to contact us:
VOLA A/S
Lunavej 2, 8700 Horsens
Phone number: +45 70 23 55 00
E-mail: GDPR@VOLA.com
If your complaint is not resolved by us and you wish to proceed with the case, you can complain to the Danish Data Protection Agency:
Danish Data Protection Agency
Carl Jacobsens Vej 35, 2500 Valby
Phone number: +45 33 19 32 00
E-mail: dt@datatilsynet.dk